Freshservice
By Freshworks Inc
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management answer in the cloud. The productiveness centric Freshservice cellular app has been designed keeping in mind an IT agent’s flexibility to remain linked, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, person administration and others are all available inside the app.
What’s new?
To-do record to plan your day.
Change Management to handle your changes
Task module to handle your schedule
Fully succesful Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice cellular app
1.Push notifications to stay up to the mark.
2.Create or reply to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3.Prioritize and keep on top of tickets that matter probably the most with 9 default views and limitless custom views.
4.Insert canned responses when wanted and connect recordsdata as needed.
5.Add private notes that solely other agents can see, ahead tickets, or simply stay in the loop as a ‘watcher’.
6.Search your list of users or the best resolution in your data base.
7.Get a quick overview of your assist desk.
8.Your staff can access the service catalog and even place and track service requests.
9.Update all the major points for property, add new property to the CMDB using the barcode/QR code scanner.
10.Log in easily using Active Directory SSO or SAML.
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